HP Chromebook 11 Charging Fix

So, the nice HP Chromebook 11 that my wife has seems to have a design fault. If you let the battery run flat, the Chromebook will no longer charge. Symptoms are that there is no charging LED, and no matter how many hours you leave it with the charger plugged in it simply will not charge the battery. It won’t switch on either, so you can’t even use it plugged in style!

Ideally, you’ll want to recharge the thing every time the battery drops to 20% or so to avoid this issue but here’s what to do if you do manage to kill your Chromebook by letting it run flat.

Carefully prise off the coloured panels on the base, to reveal the screws. Open the the thing up and find the battery connector:

chromebook11internal

Now, disconnect this connector and then connect the charger. You’ll see the orange LED light to show that charging is happening. After a few seconds the LED will turn red indicating a problem with the battery. (Unsurprising since we disconnected it.)

Now, with the charger still plugged in reconnect the battery connector. The red LED will turn back to orange, and the Chromebook will start to charge.

Once charging is complete (indicated by the green LED), you can remove the charger, replace the cover, screws and coloured panels and enjoy your Chromebook again.

Just don’t let it run too flat in future!

18 Replies to “HP Chromebook 11 Charging Fix”

      1. Can you please help me,I’ve done this 3 times now, the orange light is just blinking on and off but it is not turning red, What else can I do?

        1. I have 3 cromebooks. 1 only flashes yellow once while plugged up and pressing power button. # 2 will flash red,yellow,then green and has tried to come on. # 3 was working and while charging now will not come on? I have tried this on 2 of them. Not helping

  1. I’ve did this 3 times now, the orange light is just blinking on and off but it is not turning red, What else can I do?

  2. With the battery disconnected completely, the light should turn red.

    If you’re seeing blinking orange instead of steady when you reconnect the battery it could be that the battery has become faulty. They don’t last forever and if you’ve had your Chromebook a while it might be exhausted.

      1. Erik,

        This article is specifically about the HP Chromebook 11 released in 2013, with the Samsung processor. HP have since released a new 11 inch Chromebook, using an Intel processor so that is probably what you have.

  3. Hi there, if I use this method because the laptop would have been opened up, is the warranty voided? I still have a years full warranty, yet I also have the EXACT problem you are describing. Great post by the way!

    1. I suspect that opening the case will void the warranty. If it’s still in warranty, then you might as well claim on that. This model of Chromebook was first released in 2013 – maybe they’ll swap it for a newer model under warranty instead!

  4. My Chromebook 11 (not sure of the vintage) was in the box for a number of months. I was not aware of the charge issue. Today I attempted to revive it to set up a new Chromecast. After eight hours on the charger, it started and ran long enough to log on and start the Chromecast setup then died. The charging light changes from red to amber go green to off in a random pattern. Any suggestions?

    1. If you’ve not already tried the steps in this article, it might be worth a try just to see if you can persuade it to charge.

      If you do get a steady orange light, leave it for a good few hours until it turns green before trying to power on the Chromebook.

      If it still flashes randomly, you might need to replace the battery but check the price of that versus a new Chromebook first. It might not be economical.

  5. I have done this method and the led night changes from orange, to blank, and then to green then red. What does this mean?

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