HP Chromebook 11 Charging Fix

So, the nice HP Chromebook 11 that my wife has seems to have a design fault. If you let the battery run flat, the Chromebook will no longer charge. Symptoms are that there is no charging LED, and no matter how many hours you leave it with the charger plugged in it simply will not charge the battery. It won’t switch on either, so you can’t even use it plugged in style!

Ideally, you’ll want to recharge the thing every time the battery drops to 20% or so to avoid this issue but here’s what to do if you do manage to kill your Chromebook by letting it run flat.

Carefully prise off the coloured panels on the base, to reveal the screws. Open the the thing up and find the battery connector:


Now, disconnect this connector and then connect the charger. You’ll see the orange LED light to show that charging is happening. After a few seconds the LED will turn red indicating a problem with the battery. (Unsurprising since we disconnected it.)

Now, with the charger still plugged in reconnect the battery connector. The red LED will turn back to orange, and the Chromebook will start to charge.

Once charging is complete (indicated by the green LED), you can remove the charger, replace the cover, screws and coloured panels and enjoy your Chromebook again.

Just don’t let it run too flat in future!

Join the conversation


      1. Can you please help me,I’ve done this 3 times now, the orange light is just blinking on and off but it is not turning red, What else can I do?

        1. I have 3 cromebooks. 1 only flashes yellow once while plugged up and pressing power button. # 2 will flash red,yellow,then green and has tried to come on. # 3 was working and while charging now will not come on? I have tried this on 2 of them. Not helping

        2. Maybe you have a different model of Chromeook.
          This guide is just for the 2013 edition of the HP Chromebook 11.

  1. I’ve did this 3 times now, the orange light is just blinking on and off but it is not turning red, What else can I do?

  2. With the battery disconnected completely, the light should turn red.

    If you’re seeing blinking orange instead of steady when you reconnect the battery it could be that the battery has become faulty. They don’t last forever and if you’ve had your Chromebook a while it might be exhausted.

    1. Not true! When we charge the battery our light goes red to show it’s charging. So, this is not true for all HP Chrome books.

      1. Erik,

        This article is specifically about the HP Chromebook 11 released in 2013, with the Samsung processor. HP have since released a new 11 inch Chromebook, using an Intel processor so that is probably what you have.

  3. Hi there, if I use this method because the laptop would have been opened up, is the warranty voided? I still have a years full warranty, yet I also have the EXACT problem you are describing. Great post by the way!

    1. I suspect that opening the case will void the warranty. If it’s still in warranty, then you might as well claim on that. This model of Chromebook was first released in 2013 – maybe they’ll swap it for a newer model under warranty instead!

  4. My Chromebook 11 (not sure of the vintage) was in the box for a number of months. I was not aware of the charge issue. Today I attempted to revive it to set up a new Chromecast. After eight hours on the charger, it started and ran long enough to log on and start the Chromecast setup then died. The charging light changes from red to amber go green to off in a random pattern. Any suggestions?

    1. If you’ve not already tried the steps in this article, it might be worth a try just to see if you can persuade it to charge.

      If you do get a steady orange light, leave it for a good few hours until it turns green before trying to power on the Chromebook.

      If it still flashes randomly, you might need to replace the battery but check the price of that versus a new Chromebook first. It might not be economical.

  5. I have done this method and the led night changes from orange, to blank, and then to green then red. What does this mean?

    1. I suspect it might mean your battery is no longer holding enough charge and needs to be replaced.

  6. Great article I had this problem a few years back and this guide solved my chromebook not charging. Still using the chromebook 11 1st gen as my daily personal laptop. The only new chromebook I see as worth buying are the Samsung chromebook Pro or the Google pixel (discontinued) both of which are out of my budget. So the Google hp chromebook 11 is the next best thing in terms of design (excluding this fault) and aesthetic.

  7. I just went through the process to see if it would stop the Chromebook from showing a flashing amber light when plugged in to the charger. When I got inside the Chromebook, I found that the battery cable to the system board was unplugged! Plugged it back in and viola! Working fine once again. Amazing how something like this can come undone!

  8. My HP 11 G2 will flash orange then red then green then back to red. I’ve been searching for a while about this, but with zero results or answers. I might just buy a new battery and charger since it’s been dead for a couple years. If anyone has any ideas please tell me.

  9. i hate hp chromebook 11. just because the batteries run out flat, it refused charging till now. too bad.

  10. Great, useful post. Although I could only confirm my battery has died, it was still useful to check for any flaws.

    Thank you

  11. Should I be able to power on the Chromebook without the cover on? Trying to troubleshoot 2 of these bad boys that are having trouble charging and powering on.


    1. Hi Nic,

      Yes, if you’re careful that nothing touches the motherboard, you should be fine. Watch out for rogue screws and screwdrivers!


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